Returns & Exchanges

At BOOKOFF Online Shop, we want you to be completely satisfied with your pre-loved fashion finds. If your item doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account and navigate to 'Order History' to select the item you wish to return and receive a Return Authorization Number.

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging with all tags attached, ensuring you include the printed Return Authorization form inside the box.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Refund

  Once our quality control team inspects the returned garment, your refund will be processed to your original payment method within 5-7 business days.